--- title: How to remove and re-install Microsoft Access database engine description: What to do if you cant use S2M because of CxADODatabse Error --- [Skip to content](https://help.planitaustralia.com.au/knowledgebase/what-to-do-about-cxadodatabase-error#main-content) English Show submenu for translations ![Planit_Master_Logo_PMS_Tagline-01 ES-1.png\]](https://help.planitaustralia.com.au/hs-fs/hubfs/Planit_Master_Logo_PMS_Tagline-01%20ES-1.png?height=43&name=Planit_Master_Logo_PMS_Tagline-01%20ES-1.png) Open main navigation Close main navigation - English Show submenu for translations - www.planitaustralia.com.au www.planitaustralia.com.au Welcome to the Planit+ Knowledge Base - There are no suggestions because the search field is empty. 1. [Planit+ Knowledge Base](https://help.planitaustralia.com.au/knowledgebase?hsLang=en) 2. [Troubleshooting](https://help.planitaustralia.com.au/knowledgebase/troubleshooting?hsLang=en) # How to remove and re-install Microsoft Access database engine ## If you are trying to open S2M but get an access database error you can try uninstalling and re-installing with the following guide. If you are using CABIENT VISION, and then want to use S2M so you click the S2M CENTER tab, but you get the following error: CxADODatabase Error      Code = 80004005      Code Meaning = Unspecified error      Source = Microsoft Access Database Engine      Description = Operation is not supported for this type of object. ![](https://help.planitaustralia.com.au/hs-fs/hubfs/image-png-Dec-11-2025-02-14-41-8085-AM.png?width=670&height=345&name=image-png-Dec-11-2025-02-14-41-8085-AM.png) Then uninstalling and re-installing Microsoft Access Database should help. **Step 1.** Close CABINET VISION ![](https://help.planitaustralia.com.au/hs-fs/hubfs/image-png-Dec-11-2025-02-18-25-9219-AM.png?width=620&height=523&name=image-png-Dec-11-2025-02-18-25-9219-AM.png) **Step 2.** Open Add or Remove Programs ![](https://help.planitaustralia.com.au/hs-fs/hubfs/image-png-Dec-11-2025-02-19-19-8061-AM.png?width=783&height=800&name=image-png-Dec-11-2025-02-19-19-8061-AM.png) **Step 3.** Search "access" and it will find Microsoft Access database engine. Click "..." and then select Uninstall ![](https://help.planitaustralia.com.au/hs-fs/hubfs/image-png-Dec-11-2025-02-24-04-8556-AM.png?width=1089&height=667&name=image-png-Dec-11-2025-02-24-04-8556-AM.png) Select to close any applications before closing the install ![](https://help.planitaustralia.com.au/hs-fs/hubfs/image-png-Dec-11-2025-02-25-52-6359-AM.png?width=763&height=420&name=image-png-Dec-11-2025-02-25-52-6359-AM.png) We can now see that there is no Microsoft Access database engine installed ![](https://help.planitaustralia.com.au/hs-fs/hubfs/image-png-Dec-11-2025-02-27-16-1558-AM.png?width=1093&height=503&name=image-png-Dec-11-2025-02-27-16-1558-AM.png) **Step 4.** Now we need to get the files to re-install Access Database. The installation files can be found in the CABINET VISION Installation media. This will be in one of the following locations depending on where it was extracted to C:\\Users\\Public\\Documents\\CABINET VISION\\Download\\CV\_\_\_\_\_\_\_\_\_\_SetupDvdFiles\\Support or C:\\CABINET VISION\\Download\\CV\_\_\_\_\_\_\_\_SetupDvdFiles\\Support If you don't have it you can download it from [Hexagon Customer Portal Software Downloads](https://customers.ps.hexagonmi.com/Site/Support/SoftwareDownload.aspx) **Step 5.** You will need to install AccessDatabaseEngine2010 and AccessDatabaseEngine2016 ![](https://help.planitaustralia.com.au/hs-fs/hubfs/image-png-Dec-11-2025-03-24-15-0668-AM.png?width=925&height=511&name=image-png-Dec-11-2025-03-24-15-0668-AM.png) Double click to run AccessDatabaseEngine\_x64.exe to begin the installation ![](https://help.planitaustralia.com.au/hs-fs/hubfs/image-png-Dec-11-2025-02-39-46-5259-AM.png?width=966&height=633&name=image-png-Dec-11-2025-02-39-46-5259-AM.png) ![](https://help.planitaustralia.com.au/hs-fs/hubfs/image-png-Dec-11-2025-02-40-11-1534-AM.png?width=620&height=467&name=image-png-Dec-11-2025-02-40-11-1534-AM.png) ![](https://help.planitaustralia.com.au/hs-fs/hubfs/image-png-Dec-11-2025-02-40-35-7406-AM.png?width=569&height=460&name=image-png-Dec-11-2025-02-40-35-7406-AM.png) Let it install in the default location ![](https://help.planitaustralia.com.au/hs-fs/hubfs/image-png-Dec-11-2025-02-53-56-3031-AM.png?width=555&height=281&name=image-png-Dec-11-2025-02-53-56-3031-AM.png) When it has finished installing you will see it available in installed programs again ![](https://help.planitaustralia.com.au/hs-fs/hubfs/image-png-Dec-11-2025-02-56-48-5271-AM.png?width=806&height=393&name=image-png-Dec-11-2025-02-56-48-5271-AM.png) You can now use S2M CENTER again   - [FAQs](https://help.planitaustralia.com.au/knowledgebase/faqs?hsLang=en#main-content) - [Planit+](https://help.planitaustralia.com.au/knowledgebase/faqs?hsLang=en#planit) - [CABINET VISION](https://help.planitaustralia.com.au/knowledgebase/faqs?hsLang=en#cabinet-vision) - [Screen 2 Machine](https://help.planitaustralia.com.au/knowledgebase/faqs?hsLang=en#screen-2-machine) - [Licencing](https://help.planitaustralia.com.au/knowledgebase/licencing?hsLang=en) - [Troubleshooting](https://help.planitaustralia.com.au/knowledgebase/troubleshooting?hsLang=en#main-content) - [Installation](https://help.planitaustralia.com.au/knowledgebase/troubleshooting?hsLang=en#installation) [![Chill listening crop-3](https://help.planitaustralia.com.au/hs-fs/hubfs/Planit_Master_Logo_PMS_Tagline-01%20ES.png?width=153&height=55&name=Planit_Master_Logo_PMS_Tagline-01%20ES.png "Chill listening crop-3")](https://www.planitaustralia.com.au/) Copyright © 2026, Planit Australia